Category: Uncategorized
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Angry customers: handle with brains, not bull
Brits are angry, and not just about trains. The UK Customer Service Index (January 2024) reveals that 27% of consumers faced ‘unacceptable service levels’ last year – with 58% of those switching providers. But 62% said they’d have stayed if the company had acknowledged their anger properly first. Wow. That’s a lot of avoidable shifting…